It is a very well known fact that ATMs have dramatically revolutionized the way transactions are carried out . With a purpose to provide convenience and easy-to-perform banking to customers, ATMs have not left any stone untouched to change the face of the banking industry.
Although, a bank always tries to ensure proper maintenance of ATMs, issues such as excessive denials, transaction failures or slow response times could lead to loss of customer trust on the bank.
Saraswat Infotech Ltd. offers SWIFTâ€™s Transaction Monitoring & Alert System , a robust application to help you prevent the damage that downtime could cause to your reputation and credibility. This application would enable you to monitor transactions & reversals related to it.
Why go for Saraswat Infotech Ltd.â€™s ATM Monitoring Application.
Flexible 24×7 ATM Transaction Monitoring
- The dashboards delivered by this application depicts Real time representation of successful transactions & errors related to Operations,customer, system and reversal.
- The application allows you to monitor transactions and enable you to drill down to uncover the root cause of problems.
- ATM Transaction Manager enables you to correlate underlying system performance with switch throughput and better understand the capacity of your ATM network.
- By giving you visibility of your network in real time, SIL Transaction Manager provides the ability to identify and respond to customer issues before they become widespread.
- Speeds up the isolation of card-related transaction slowdowns or failures, network performance issues and ATM application problems.
Real-time ATM Event Alerting
- Through SMS Alerts, IT and operations teams are notified when transaction slowdowns, failures, reversals, or ATM performance goes down.
- It also helps to ensure reliability and reduce ATM downtime.
- Maintenance of Escalation Matrix.